About Chanel Freeman NP in Psychiatry PLLC
At Chanel Freeman NP in Psychiatry PLLC, our mission is simple: to provide compassionate, evidence-based mental health care that feels personal, supportive, and accessible. We believe every patient deserves to feel understood and supported—whether you’re navigating anxiety, ADHD, depression, trauma, academic stress, or any other mental health concern.
As a telehealth practice serving individuals across New York State, we offer a warm, judgment-free environment where healing and growth can begin.
Our Mission
We are committed to providing high-quality, patient-centered psychiatric care through a holistic and collaborative approach. Our focus is to understand the whole person—not just symptoms—so you can experience meaningful and lasting improvement in your mental well-being.
Who We Serve
We proudly support patients across the lifespan, including:
-
Adults
-
Parents and caregivers seeking guidance
-
Individuals looking for long-term psychiatric support
-
Patients who prefer the privacy and comfort of telehealth
Whether you're reaching out for the first time or returning for ongoing care, we’re here to meet you exactly where you are.
Conditions We Treat
Our practice specializes in a wide range of mental health concerns, including:
-
PTSD & Trauma-related conditions
-
OCD
-
Adjustment & Life Transition Stress
-
Irritability & Mood Swings
-
Co-occurring conditions
Each treatment plan is personalized, evidence-based, and developed collaboratively with you.
Our Approach to Care
We combine medical expertise with genuine compassion.
Our care is:
Holistic
We consider emotional, behavioral, and environmental factors—not just symptoms.
Collaborative
You are an active partner in your treatment plan.
Evidence-Based
We use current research and clinical best practices.
Personalized
Every patient’s experience and needs are unique. Your treatment should be too.
To read each provider’s full bio and background, visit our Providers page.
Chanel is a board-certified psychiatric nurse practitioner with extensive experience assessing, diagnosing, and treating a wide range of mental health concerns. She specializes in anxiety, depression, trauma, and life transitions, and is known for her warm, patient-centered approach, her strong commitment to advocacy, and her ability to help individuals feel truly seen, heard, and supported.
Before becoming a nurse practitioner, Chanel spent over a decade working as a registered nurse at ECMC’s trauma center, where she provided care for individuals in crisis, including those involved in the justice system. Her experience also includes maternal health and supporting patients with substance use disorders, giving her a deep understanding of the connection between physical health, emotional wellbeing, and life challenges. As a single mother and someone who experienced loss early in life, Chanel brings personal insight into parenting hardships and grief, allowing her to connect with patients with empathy and understanding.
Her goal is to create a safe, supportive space where individuals can explore their experiences and receive care tailored to their needs.
Agnes is a dual board-certified Psychiatric-Mental Health Nurse Practitioner and Family Nurse Practitioner who provides compassionate, individualized care for adolescents and adults. She integrates evidence-based medication management with therapeutic interventions, including cognitive behavioral therapy (CBT) and solution-focused approaches, to support mental health and overall wellbeing.
With over a decade of clinical experience, Agnes specializes in trauma recovery, anxiety, depression, and holistic mind-body care. Her background as an FNP enhances her psychiatric practice by allowing her to understand the complex interplay between physical and mental health, manage co-occurring medical conditions, and provide more comprehensive, whole-person treatment. She is dedicated to creating a safe, supportive space where patients feel empowered, understood, and actively involved in their healing process.
We provide 100% virtual psychiatric services, including:
-
Ongoing follow-up care
-
Psychoeducation and supportive therapy
-
Psychotherapy, including CBT, DBT, Solution-Focused, and Motivational Interviewing
-
Treatment for anxiety, ADHD, depression, trauma, and more
Appointments are secure, private, and convenient—with faster scheduling and flexibility for busy families, professionals, and caregivers.
We currently accept:
-
UnitedHealthcare / Optum
-
Compsych
-
Medicare
-
Meritain Health
-
First Health
-
Quest Behavioral Health
-
WellCare
*Please note: We do not accept Medicaid or Fidelis Care at this time.
Although we serve patients across New York State, many of our patients come from:
-
Surrounding Western & Central NY communities
Telehealth makes high-quality psychiatric care accessible—no commute, no waiting rooms.
Why Patients Choose Us
Patients often tell us we feel different from other mental health providers. They choose us because we offer:
-
Warm, supportive care
-
A true partnership in treatment
-
Flexible scheduling
-
Shorter wait times
-
Culturally sensitive, inclusive care
-
Clear communication
-
A safe space to be yourself
Our mission is to help you embrace your mental well-being—every step of the way.
Ready to Get Started?
If you’re experiencing anxiety, depression, PTSD, or just not feeling like yourself, professional support is available through telehealth.
Schedule your virtual appointment with Chanel Freeman NP in Psychiatry PLLC today and take the first step toward clarity, confidence, and healing.
Not Sure How You’re Feeling? Take Our Quick Quiz
Sometimes it’s hard to know if what you’re experiencing is normal stress, mild symptoms, or something more serious. Our brief, confidential screening quiz can help you gain clarity about your mental health.
By answering a few simple questions, you’ll get a better sense of whether you may be experiencing depression or anxiety, and you’ll know if it might be helpful to speak with a licensed professional.
It only takes a few minutes, and your responses are completely private. Taking this first step can help you understand your feelings and take action toward improved mental wellbeing.