About Chanel Freeman NP in Psychiatry PLLC
At Chanel Freeman NP in Psychiatry PLLC, our mission is simple: to provide compassionate, evidence-based mental health care that feels personal, supportive, and accessible. We believe every patient deserves to feel understood and supported—whether you’re navigating anxiety, ADHD, depression, trauma, academic stress, or any other mental health concern.
As a telehealth practice serving individuals across New York State, we offer a warm, judgment-free environment where healing and growth can begin.
Our Mission
We are committed to providing high-quality, patient-centered psychiatric care through a holistic and collaborative approach. Our focus is to understand the whole person—not just symptoms—so you can experience meaningful and lasting improvement in your mental well-being.
Who We Serve
We proudly support patients across the lifespan, including:
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Adults
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Parents and caregivers seeking guidance
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Individuals looking for long-term psychiatric support
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Patients who prefer the privacy and comfort of telehealth
Whether you're reaching out for the first time or returning for ongoing care, we’re here to meet you exactly where you are.
Conditions We Treat
Our practice specializes in a wide range of mental health concerns, including:
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PTSD & Trauma-related conditions
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OCD
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Adjustment & Life Transition Stress
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Irritability & Mood Swings
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Co-occurring conditions
Each treatment plan is personalized, evidence-based, and developed collaboratively with you.
Our Approach to Care
We combine medical expertise with genuine compassion.
Our care is:
Holistic
We consider emotional, behavioral, and environmental factors—not just symptoms.
Collaborative
You are an active partner in your treatment plan.
Evidence-Based
We use current research and clinical best practices.
Personalized
Every patient’s experience and needs are unique. Your treatment should be too.
To read each provider’s full bio and background, visit our Providers page.
Chanel is a board-certified psychiatric nurse practitioner with years of experience assessing, diagnosing, and treating a wide range of mental health concerns. Chanel specializes in anxiety, depression and life transitions. She is known for her warm, patient-centered style, her deep commitment to advocacy, and her ability to make patients feel seen, heard, and supported.
Her goal is to create a safe therapeutic space where individuals can openly share their experiences and receive treatment tailored to their needs.
Dana is a board-certified psychiatric nurse practitioner who provides compassionate, individualized care for adolescents and adults. She combines evidence-based medication management with therapy, including CBT and solution-focused approaches, to support mental health and wellbeing.
With over a decade of experience, Dana specializes in trauma recovery, maternal mental health, and holistic, mind-body approaches. She creates a safe, supportive space where patients feel empowered and understood.
We provide 100% virtual psychiatric services, including:
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Ongoing follow-up care
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Psychoeducation and supportive therapy
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Psychotherapy, including CBT, DBT, Solution-Focused, and Motivational Interviewing
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Treatment for anxiety, ADHD, depression, trauma, and more
Appointments are secure, private, and convenient—with faster scheduling and flexibility for busy families, professionals, and caregivers.
We currently accept:
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UnitedHealthcare / Optum
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Aetna
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Compsych
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Medicare
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Meritain Health
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First Health
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Quest Behavioral Health
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WellCare
*Please note: We do not accept Medicaid or Fidelis Care at this time.
Although we serve patients across New York State, many of our patients come from:
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Surrounding Western & Central NY communities
Telehealth makes high-quality psychiatric care accessible—no commute, no waiting rooms.
Why Patients Choose Us
Patients often tell us we feel different from other mental health providers. They choose us because we offer:
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Warm, supportive care
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A true partnership in treatment
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Flexible scheduling
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Shorter wait times
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Culturally sensitive, inclusive care
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Clear communication
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A safe space to be yourself
Our mission is to help you embrace your mental well-being—every step of the way.
Ready to Get Started?
If you're struggling with anxiety, PTSD, depression, or simply not feeling like yourself, help is here.
Book your telehealth appointment today and take the first step toward clarity, confidence, and healing.